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How to solve common WiFi issues

Solution

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.

 

Below you will find some troubleshooting steps, broken out by Device Type. If these steps are not useful in solving your problem, please open a ticket with us.

 

iPod, iPad or iPhone

  • Ensure the device is connected to the SMASD network. It should not be connected to CFF or Guest SMASD.
  • If the device is brand new, and a member of the Tech Department has not already connected it, it's MAC address may need to be entered into our network to allow it to connect. In this case, please open a ticket and we will guide you through this process. Click here for an article to find your MAC Address.
  • If the device was already connected to CFF and/or SMASD Guest, please 'Forget' those network by tapping the i with a circle around it, and choosing 'Forget this network.' The only network these devices should talk to, again, is "SMASD."

ChromeBooks

  • ChromeBooks should only be connected to the SMASD network. They should never be connected to Guest SMASD or CFF.
  • When connecting to SMASD, the Authentication type should be "PEAP", the identity should be "south" and the password should be "south". There is no need for any other information to be entered.
  • If the device is brand new, and a member of the Tech Department has not already connected it, it's MAC address may need to be entered into our network to allow it to connect. In this case, please open a ticket and we will guide you through this process. Click here for an article to find your MAC Address.
  • It is important that you Forgot all network on the Chromebook, except 'SMASD.' The steps to forgot other networks are listed below:
  1. (When logged in) Click on the "Wifi" icon on the bottom right hand corner of the screen.
  2. Select on the "Network" section.
  3. Click on the "Gear" icon on the upper right hand corner.
  4. Select "Wi-Fi Network" icon and click on "Preferred Networks"
  5. Click on the "X" next too each network that isn't "SMASD"

Windows based Surface, Laptop, etc.

  • District-owned PC's should only be connected to SMASD. They should not be connected to CFF or SMASD Guest.
  • If prompted for a username and password, please use "smasd\south" as the username, and "south" as the password.
  • If the device is brand new, and a member of the Tech Department has not already connected it, it's MAC address may need to be entered into our network to allow it to connect. In this case, please open a ticket and we will guide you through this process.

 

If you have further issues regarding WiFi that are not covered by this article, please open a support ticket with us and a member of the IT Department will be sure to assist.

 
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Article details
Article ID: 2
Category: Knowledgebase
Date added: 2017-04-26 21:28:36
Views: 160
Rating (Votes): Article not rated yet (0)

 
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