SMASD IT Help Desk
SMASD IT Help Desk

Hello, how can we help?

Suggested knowledgebase articles:
Submit a ticket
Submit a new issue to a department
View existing tickets
View tickets you submitted in the past

Knowledgebase

  • Top articles
  • Latest articles
How to set email links to open in Gmail

Category: Knowledgebase

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

5,995
How to solve common WiFi issues

Category: Knowledgebase

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.   Below you will find some troubleshooting steps, br...

1,775
How do I find my computer name?

Category: Knowledgebase

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

649
My Chromebook won't stay connected to my Home WiFi

Category: Knowledgebase

Symptom: The user states their Chromebook will not stay connected to their home WiFi.   Resolution: Attached are screenshots that will guide students to allow their Chromebooks to automatically connec...

98
Solution to common iPad/iPod Issues

Category: Knowledgebase

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them:   Press and hold the Power Button in the top right corner along with the ho...

203
GMAIL - Setting up Gmail on Android Phone

Category: Knowledgebase

GMAIL - Setting up Gmail on an Android Phone

176
View entire Knowledgebase
Go to Administration Panel
Maintained by Advanced Computer Solutions