SMASD IT Help Desk SMASD IT Help Desk
Knowledgebase
Suggested knowledgebase articles:

Knowledgebase

Articles in this category

How to solve common WiFi issues

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.   Below you will find some troubleshooting steps, br...

3,081
How do I find my computer name?

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

2,008
How can I check my District Email?

Effective May 8th, 2017 SMASD will no longer be using Microsoft Exchange for our District Email. The Tech Department will not be shutting down the old email platform until after the 2018 school year b...

316
How do I find my devices MAC Address?

There are a number of reasons why the IT Department may need the MAC address of your device. The primary reason, is for us to allow it to connect to our network.   This article will break down, by dev...

220
How do I transfer my Outlook Content to G Suite?

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool.  You can download the Migration Tool from this link.

609
How to do a hard reset on a Surface

You may need to reset your Surface if it is frozen, or unresponsive.   Follow the below steps to reset your Surface: Hold down the Power and Volume Plus buttons until the screen turns black, then appe...

210
GMAIL- Gmail Conversation View Settings

GMAIL- Gmail Conversation View Settings

117
GMAIL - Gmail General Tab Settings

GMAIL- Gmail General Tab Settings

123
GMAIL - Chat Feature in Gmail

GMAIL - Chat Feature

172
GMAIL - Setting up Gmail on your iPhone

GMAIL - Setting up Gmail on your iPhone

184
GMAIL - Setting up Gmail on Android Phone

GMAIL - Setting up Gmail on an Android Phone

1,703
How to set email links to open in Gmail

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

6,994
Solution to common iPad/iPod Issues

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them:   Press and hold the Power Button in the top right corner along with the ho...

1,207
My Chromebook won't stay connected to my Home WiFi

Symptom: The user states their Chromebook will not stay connected to their home WiFi.

1,123
  • Top articles
  • Latest articles
How to set email links to open in Gmail

Category: Knowledgebase

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

6,994
How to solve common WiFi issues

Category: Knowledgebase

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.   Below you will find some troubleshooting steps, br...

3,081
How do I find my computer name?

Category: Knowledgebase

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

2,008
GMAIL - Setting up Gmail on Android Phone

Category: Knowledgebase

GMAIL - Setting up Gmail on an Android Phone

1,703
Solution to common iPad/iPod Issues

Category: Knowledgebase

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them:   Press and hold the Power Button in the top right corner along with the ho...

1,207
My Chromebook won't stay connected to my Home WiFi

Category: Knowledgebase

Symptom: The user states their Chromebook will not stay connected to their home WiFi.   Resolution: Attached are screenshots that will guide students to allow their Chromebooks to automatically connec...

1,123
GMAIL - Setting up Gmail on your iPhone

Category: Knowledgebase

GMAIL - Setting up Gmail on your iPhone

184
GMAIL - Chat Feature in Gmail

Category: Knowledgebase

GMAIL - Chat Feature

172
GMAIL - Gmail General Tab Settings

Category: Knowledgebase

GMAIL- Gmail General Tab Settings

123
GMAIL- Gmail Conversation View Settings

Category: Knowledgebase

GMAIL- Gmail Conversation View Settings

117
How to do a hard reset on a Surface

Category: Knowledgebase

You may need to reset your Surface if it is frozen, or unresponsive.   Follow the below steps to reset your Surface: Hold down the Power and Volume Plus buttons until the screen turns black, then appe...

210
How do I transfer my Outlook Content to G Suite?

Category: Knowledgebase

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool.  You can download the Migration Tool from this link.   You may need assist...

609
Maintained by Advanced Computer Solutions