SMASD IT Help Desk SMASD IT Help Desk
Knowledgebase

Hello, how can we help?

Knowledgebase

Articles in this category

How to solve common WiFi issues

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.   Below you will find some troubleshooting steps, br...

Views: 230
How do I find my computer name?

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

Views: 533
How can I check my District Email?

Effective May 8th, 2017 SMASD will no longer be using Microsoft Exchange for our District Email. The Tech Department will not be shutting down the old email platform until after the 2018 school year b...

Views: 94
How do I find my devices MAC Address?

There are a number of reasons why the IT Department may need the MAC address of your device. The primary reason, is for us to allow it to connect to our network.   This article will break down, by dev...

Views: 88
How do I transfer my Outlook Content to G Suite?

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool.  You can download the Migration Tool from this link.

Views: 437
How to do a hard reset on a Surface

You may need to reset your Surface if it is frozen, or unresponsive.   Follow the below steps to reset your Surface: Hold down the Power and Volume Plus buttons until the screen turns black, then appe...

Views: 59
GMAIL- Gmail Conversation View Settings

GMAIL- Gmail Conversation View Settings

Views: 45
GMAIL - Gmail General Tab Settings

GMAIL- Gmail General Tab Settings

Views: 44
GMAIL - Chat Feature in Gmail

GMAIL - Chat Feature

Views: 53
GMAIL - Setting up Gmail on your iPhone

GMAIL - Setting up Gmail on your iPhone

Views: 71
GMAIL - Setting up Gmail on Android Phone

GMAIL - Setting up Gmail on an Android Phone

Views: 122
How to set email links to open in Gmail

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

Views: 363
Solution to common iPad/iPod Issues

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them:   Press and hold the Power Button in the top right corner along with the ho...

Views: 80
My Chromebook won't stay connected to my Home WiFi

Symptom: The user states their Chromebook will not stay connected to their home WiFi.

Views: 19
  • Top articles
  • Latest articles
How do I find my computer name?

Category: Knowledgebase

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

Views: 533
How do I transfer my Outlook Content to G Suite?

Category: Knowledgebase

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool.  You can download the Migration Tool from this link.   You may need assist...

Views: 437
How to set email links to open in Gmail

Category: Knowledgebase

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

Views: 363
How to solve common WiFi issues

Category: Knowledgebase

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department.   Below you will find some troubleshooting steps, br...

Views: 230
GMAIL - Setting up Gmail on Android Phone

Category: Knowledgebase

GMAIL - Setting up Gmail on an Android Phone

Views: 122
How can I check my District Email?

Category: Knowledgebase

Effective May 8th, 2017 SMASD will no longer be using Microsoft Exchange for our District Email. The Tech Department will not be shutting down the old email platform until after the 2018 school year b...

Views: 94
My Chromebook won't stay connected to my Home WiFi

Category: Knowledgebase

Symptom: The user states their Chromebook will not stay connected to their home WiFi.   Resolution: Attached are screenshots that will guide students to allow their Chromebooks to automatically connec...

Views: 19
Solution to common iPad/iPod Issues

Category: Knowledgebase

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them:   Press and hold the Power Button in the top right corner along with the ho...

Views: 80
GMAIL - Setting up Gmail on your iPhone

Category: Knowledgebase

GMAIL - Setting up Gmail on your iPhone

Views: 71
GMAIL - Chat Feature in Gmail

Category: Knowledgebase

GMAIL - Chat Feature

Views: 53
GMAIL - Gmail General Tab Settings

Category: Knowledgebase

GMAIL- Gmail General Tab Settings

Views: 44
GMAIL- Gmail Conversation View Settings

Category: Knowledgebase

GMAIL- Gmail Conversation View Settings

Views: 45
Maintained by Advanced Computer Solutions