SMASD IT Help Desk - Knowledgebase

Knowledgebase

Hello, how can we help?

Knowledgebase

Articles in this category

How to solve common WiFi issues

WiFi issues can be caused by a number of things. Some can be fixed by the user, others will need intervention from a member of the Tech Department. Below you will find some troubleshooting steps, br...

(199)

How do I find my computer name?

The tech department will need your computers name for a number of reasons from pushing a printer to your machine to remoting into it. To find the name of your machine, log off. Type in ".\" as the use...

(427)

How can I check my District Email?

Effective May 8th, 2017 SMASD will no longer be using Microsoft Exchange for our District Email. The Tech Department will not be shutting down the old email platform until after the 2018 school year b...

(80)

How do I find my devices MAC Address?

There are a number of reasons why the IT Department may need the MAC address of your device. The primary reason, is for us to allow it to connect to our network. This article will break down, by dev...

(72)

How do I transfer my Outlook Content to G Suite?

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool. You can download the Migration Tool from this link.

(339)

How to do a hard reset on a Surface

You may need to reset your Surface if it is frozen, or unresponsive. Follow the below steps to reset your Surface: Hold down the Power and Volume Plus buttons until the screen turns black, then appe...

(44)

GMAIL- Gmail Conversation View Settings

(33)

GMAIL - Gmail General Tab Settings

GMAIL- Gmail General Tab Settings

(32)

GMAIL - Chat Feature in Gmail

GMAIL - Chat Feature

(41)

GMAIL - Setting up Gmail on your iPhone

(56)

GMAIL - Setting up Gmail on Android Phone

GMAIL - Setting up Gmail on an Android Phone

(72)

How to set email links to open in Gmail

In Chrome, you can easily set Gmail as default email app right from the Gmail interface. Open up Gmail and you will see a “two arrows” like icon in the address bar. Click on it and select “Allow” to l...

(339)

Solution to common iPad/iPod Issues

If your iPad is having issue with sound, freezing up, or any other general issues- the following steps may help solve them: Press and hold the Power Button in the top right corner along with the ho...

(56)

Top articles
Latest articles

How do I find my computer name?

Category: Knowledgebase

(427)

How do I transfer my Outlook Content to G Suite?

Category: Knowledgebase

You can transfer your Emails, Folders, Contacts & Calendar from Outlook to G Suite using Google's G Suite Migration tool. You can download the Migration Tool from this link. You may need assist...

(339)