How to do a hard reset on a Surface

You may need to reset your Surface if it is frozen, or unresponsive.

 

Follow the below steps to reset your Surface:

  1. Hold down the Power and Volume Plus buttons until the screen turns black, then appears with he Surface Logo.
  2. A new screen will appear with several options, choose Exit, then Cancel, then Restart.
  3. Your device is now restarting. Please be aware any unsaved work may be lost.
  4. If you have further issues, please contact the Tech Department or submit a ticket.

Article Details

Article ID:
6
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Date added:
2017-05-09 10:08:17
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53

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